Get in touch

Customers

If you’re a NEOS Protection or Encompass Protection customer and you need to get in touch with us, please use these details.

Financial advisers

If you’re a financial adviser, please contact us on these details.

Call us:

Overseas:

+61 2 9134 1010 (if you’re overseas)

Times:

Monday to Friday
8am to 6pm (Sydney time)

Write to us:

GPO Box 239, Sydney NSW, 2001

Email us:

customerservice@neoslife.com.au or customer@encompassprotect.com.au – for all underwriting, tele-interviewing, new business and plan/policy administration enquiries
adviserservices@neoslife.com.au or adviser@encompassprotect.com.au– for all adviser registration and commission enquiries
claims@neoslife.com.auor claims@encompassprotect.com.au– for all claims enquiries