We’re proud to share that NEOS has once again been recognised for our outstanding service experience – the NEOS Experience – at the 2025 Financial Standard Industry Service Awards for Life Insurance. The NEOS Experience is at the core of everything we do, so we accept this award with great pride.
The Financial Standard Industry Service Awards for Life Insurance 2025 are the continuation of the Plan for Life Excellence Awards following the merger of Plan for Life and rainmaker Information.
Award categories are based on how life companies introduce new ideas, concepts and initiatives that are innovative in the Australian Life Insurance market during the last 12 months regarding product, underwriting, claims, marketing, or other aspects. This includes details of the innovative product, feature, functionality or service and proof of how this service adds real benefits to the industry and consumer.
Specifically, the Adviser Services award category is based on an online survey that seeks feedback from advisers, licensees and administration support staff about the level of service they receive from life companies on underwriting, claims, policy administration, BDM support and also includes training.
We thank our adviser partners for participating in this survey. We’re grateful for all the support and remain committed to providing the best experience at every touchpoint.
Our vision is to make life insurance easy. That’s why we’re investing in the NEOS Platform, to transform the efficiency of the advised life insurance space so advisers can focus more on their clients and improving the profitability of their practices.
In addition to this, Encompass Protection, our second product available on the NEOS Platform, was awarded the Income Protection Insurance Award at the 2025 Money Magazine Life Insurance Awards last month. Read more here.